Terms & Conditions

These Terms & Conditions govern the use of the website and services provided by SBIT Travels Pvt Ltd ("Company", "we", "our", or "us").

By accessing our website or using our services, you agree to be legally bound by these Terms.

1. Nature of Services

SBIT Travels provides:

  • Domestic and international tour packages
  • Travel consultation
  • Flight booking assistance
  • Hotel booking assistance
  • Visa assistance
  • Transportation and sightseeing assistance

The website primarily acts as an informational and enquiry platform.

Submission of an enquiry does not guarantee booking confirmation.

2. Booking and Pricing

  • All bookings are subject to availability and confirmation from third-party providers.
  • Prices displayed on the website are indicative and may change without prior notice.
  • Final pricing may vary based on availability, taxes, exchange rates, or supplier charges.
  • Booking confirmation is valid only after receipt of required payment and written confirmation from us.

3. Payments

  • Payments may be collected through bank transfer, UPI, payment gateways, or other approved methods.
  • Users agree to provide valid payment information.
  • We reserve the right to cancel bookings for failed or suspicious transactions.

4. Cancellation and Refunds

  • Cancellation policies vary depending on airlines, hotels, visa authorities, and travel partners.
  • Service charges, processing fees, convenience fees, and visa charges may be non-refundable.
  • Refund timelines may vary between 7 to 45 working days depending on third-party providers.
  • Refunds are subject to deductions imposed by suppliers or government authorities.

5. User Responsibilities

You agree:

  • To provide accurate and lawful information
  • Not to misuse the website
  • Not to upload harmful, fraudulent, or misleading content
  • Not to attempt unauthorized access to systems or data
  • To comply with applicable laws and travel regulations

6. Travel Documents and Compliance

Users are solely responsible for:

  • Valid passports
  • Visas
  • Vaccination certificates
  • Immigration compliance
  • Travel insurance
  • Any required permits or approvals

SBIT Travels shall not be responsible for:

  • Visa rejection
  • Immigration refusal
  • Boarding denial
  • Government restrictions
  • Incomplete documentation

7. Third-Party Service Providers

We act primarily as an intermediary between customers and third-party providers such as:

  • Airlines
  • Hotels
  • Transport operators
  • Visa agencies
  • Insurance companies

We are not liable for:

  • Delays
  • Service interruptions
  • Overbooking
  • Cancellation by suppliers
  • Acts or omissions of third parties

8. Limitation of Liability

To the maximum extent permitted under law, SBIT Travels shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits or business
  • Travel disruptions
  • Personal injury
  • Theft, accident, or baggage loss
  • Technical website interruptions
  • Cybersecurity incidents beyond reasonable control

Users utilize travel services at their own risk.

9. Intellectual Property

All website content including:

  • Logos
  • Branding
  • Text
  • Graphics
  • Itineraries
  • Images
  • Website design

are the intellectual property of SBIT Travels unless otherwise stated.

Unauthorized reproduction, copying, or commercial use is prohibited.

10. Website Usage Restrictions

Users shall not:

  • Attempt hacking or unauthorized access
  • Introduce malware or malicious code
  • Scrape website data
  • Use the website for unlawful purposes
  • Impersonate another person or entity

Violation may result in legal action under applicable Indian laws including the Information Technology Act, 2000.

11. Force Majeure

We shall not be liable for delays or failure caused by events beyond reasonable control including:

  • Natural disasters
  • Pandemics
  • War
  • Government restrictions
  • Political unrest
  • Airline strikes
  • Internet failures
  • Cyber incidents

12. Indemnity

You agree to indemnify and hold harmless SBIT Travels, its directors, employees, affiliates, and partners against claims, damages, liabilities, losses, or expenses arising from:

  • Violation of these Terms
  • Misuse of the website
  • Fraudulent or unlawful activities
  • Breach of applicable laws

13. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of competent courts located in Bangalore, Karnataka.

14. Changes to Terms

We reserve the right to modify these Terms at any time without prior notice.

Continued use of the website constitutes acceptance of revised Terms.